Terms and conditions

Terms and Conditions

1. General Terms

   These Terms and Conditions ("Agreement") govern the relationship between Cristal Poker (the "Operator" or "we") and each user of our online gaming platform (the "User" or "you"). By accessing, registering on, using, or participating in any way in our services, you agree to be bound by these terms.

2. Definitions

   In this Agreement:

   • "Gaming Services" means the provision by us to you of access to play various online games and participate in gaming activities.
   • "Games" includes but is not limited to slots, table games, video poker, live dealer games, lotteries, sports betting, virtual sports and any other type of game that we may offer from time to time.

3. Use of Gaming Services

   You must be at least 18 years old (or the age required in your jurisdiction) to access or use our services. You must not provide false information about yourself, nor share your account details with anyone else.

   • By providing a valid credit/debit card or other payment method for making deposits into your account, you confirm that it is yours and authorize us to process payments from it.

4. Account Requirements

   To create an account:

   • You must download the Cristal Poker app or use our website;
   • Provide accurate and complete information during registration (including email address, date of birth, and username/password);
   • Verify your identity through the provided procedures (e.g., email/phone verification);

5. Deposit/Withdrawal Terms

   • Deposits are non-refundable.
   • We may set a minimum or maximum amount for deposits or withdrawals to maintain security, prevent money laundering, and comply with applicable regulations.

6. Gaming Limits

   • To ensure responsible gaming practices:
     • You can opt-in for loss limits on your account (daily/weekly/monthly).
     • This will prevent further losses above the specified limit.
     • In cases where a player's performance appears abnormal or they exhibit potential addictive behaviors, we may freeze their account and implement cooling-off periods to safeguard both users and Operators alike.

7. Account Closures

   Your account can be closed for legitimate business purposes at any time (e.g., suspected money laundering activity).

8. Gaming House Edge

   The Operator has the right to adjust or modify any game parameters, such as odds of winning, payouts, minimum bets or house edge, at its discretion without notice.

9. Payment Processing

   • Payment processors acting on our behalf will receive access to account information and funds.
   • In case of a dispute between you and us regarding your account balance or any gaming services provided, you must first bring this issue directly with Cristal Poker prior to making claims against the payment processor.

10. Wagering Requirements

    Any bonuses (e.g., free spins) awarded to users will come with conditions specifying:

    • The number of times bonus funds have to be staked in play before withdrawing;
    • If a minimum wager amount applies for specific types or stakes;

11. Bonus Terms

    • Bonuses can only be used on specified games and cannot be transferred between accounts.
    • Wagering requirements must be completed within the stipulated timeframe, failure of which will result in any remaining balance being forfeited.

12. Fraudulent Activity

    Engaging or attempting to engage in fraud against the Operator is strictly prohibited.

13. Technical Requirements

• Cristal Poker reserves the right at its sole discretion to modify and change these terms without notice.
• All updates can be reviewed on the website, so it's essential for players to frequently check our platform for changes.

14. Intellectual Property Rights

    All proprietary software, including our gaming games, is owned exclusively by us or licensed from third-party suppliers who retain their intellectual property rights therewithin.

15. Compliance with Laws and Regulations

• Cristal Poker complies fully with all applicable legislation to protect children online and ensure equal access.
  • When using our platform you agree not to circumvent any policies that are in place for preventing under age gamblers from accessing the site or playing games on it.

TERMS OF USE TERMS AND CONDITIONS

Please note that these Terms of Use may be modified by Cristal Poker at its sole discretion, therefore Users are advised frequently check website updates.