Responsible gambling

Responsible Gaming at Cristal Poker Casino

Cristal Poker Casino is committed to promoting responsible gaming practices among its players, ensuring a safe and enjoyable experience for everyone.

Setting Deposit Limits

You can set deposit limits to control how much money you want to spend on the site. This limit will be applied across all games and devices connected to your account.

To set or adjust your deposit limit, go to Settings > Responsible Gaming.
Choose a limit from the available options: Daily Limit, Weekly Limit, 4-weeks Limit, or Total Loss Limit.
You will need to confirm this change and wait for a short period before being able to remove it.

Cooling-Off Period

A cooling-off period is a temporary break from playing on our site. This can help you if you feel that your gaming habits are becoming problematic.

To activate a cooling-off period, go to Settings > Responsible Gaming.
Choose the length of your cool-down: 24 hours, 7 days, 1 month, or indefinite.
During this time, your account will be locked and you won't be able to play on our site.

Self-Exclusion

If you feel that your gaming habits are becoming a serious problem for yourself or others, self-exclusion might be the best option. This means permanently closing your account and preventing future access.

To activate self-exclusion, go to Settings > Responsible Gaming.
Choose an exclusion period: 6 months, 1 year, 2 years, or indefinite.
During this time, your account will be locked and you won't be able to play on our site.

Reality Checks

If you want to monitor your gaming behavior more closely, reality checks can send periodic reminders about the amount of time you've spent playing.

To activate reality checks, go to Settings > Responsible Gaming.
Choose a frequency: 1 hour, 2 hours, or every time you log in.
You'll receive notifications with information on your gaming habits and loss amounts over the selected period.

Gaming Time Limits

You can set limits for your overall playing time to ensure that it doesn't interfere with other aspects of your life.

To activate gaming time limits, go to Settings > Responsible Gaming.
Choose a limit from the available options: 1 hour, 2 hours, or daily maximum.
This will prevent you from playing on our site for longer than specified.

Session Limits

If you want to control how often you play in one session, you can set limits for session length and frequency.

To activate session limits, go to Settings > Responsible Gaming.
Choose a limit from the available options: number of sessions per day or time allowed between login attempts.

Help

If you're concerned about your gaming habits or if someone close to you is struggling with problem gambling, there are resources available that can offer support and guidance.

Cristal Poker Casino encourages responsible gaming practices, such as setting deposit limits, cooling-off periods, self-exclusion, reality checks, gaming time limits, session limits. For more information on these tools and features or for help managing your account, please visit our FAQ section or reach out to our customer service team.